Privacy Policy

1. Introduction

Shivtirth Ayurved ("we," "our," or "us") operates the website shivtirthayurved.com and the Shivtirth Ayurved clinic located at Shop No. 4, M-4 Building, Parijat CHS, Near Hotel Maratha, Pratiksha Nagar, Sion East, Mumbai — 400022. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, purchase our products, or interact with us through any communication channel.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you interact with our website and services, including:

• Contact Form: Name, email address, phone number, and your message or inquiry.
• Appointment Booking: Name, contact details, and health-related information shared during the booking process via WhatsApp or our website.
• Newsletter Subscription: Email address provided for receiving our health tips, updates, and promotional content.
• Prakriti Test: Responses to our Ayurvedic body-constitution assessment questionnaire, which may include health-related preferences and physical characteristics.
• Product Purchases: Name, shipping address, email, phone number, and payment information when you purchase Ayurvedic products through our online shop.

2.2 Health Information

As an Ayurvedic healthcare provider, we may collect health-related information including your medical history, current health conditions, Prakriti (body constitution) details, and treatment preferences. This information is collected solely for the purpose of providing personalised Ayurvedic care and is treated with the highest level of confidentiality.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type, device type, and operating system information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website URL
• Cookies and similar tracking technologies (see Section 6 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Healthcare Services: To provide personalised Ayurvedic consultations, Panchakarma therapies, Suvarnaprashan treatments, and other wellness services.
• Appointment Management: To schedule, confirm, and manage your clinic appointments, including communication via WhatsApp.
• Order Fulfilment: To process, ship, and deliver Ayurvedic product orders placed through our online shop.
• Communication: To respond to your inquiries, send appointment reminders, and provide customer support.
• Newsletter & Updates: To send you health tips, Ayurvedic wellness articles, clinic updates, and promotional offers (only with your consent).
• Prakriti Assessment: To analyse your body constitution and provide personalised Ayurvedic recommendations.
• Website Improvement:To analyse usage patterns and improve our website's functionality, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• WhatsApp (Meta Platforms): When you book appointments or contact us through WhatsApp, your messages and contact information are processed by Meta Platforms in accordance with their privacy policy.
• Payment Processors: When you make a purchase, your payment information is securely processed by our third-party payment gateway. We do not store your full payment card details on our servers.
• Analytics Services: We may use third-party analytics tools to understand website usage patterns. These services collect anonymised or aggregated data.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular review and update of our security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic website functionality, such as navigation and access to secure areas.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Preference Cookies: Remember your settings and preferences for a better user experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal and legitimate business requirements.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Grievance Redressal: You may raise a complaint with us or with the Data Protection Board of India if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 10 below.

8. Children's Privacy

Our website is not directed at children under the age of 18. However, we do offer Suvarnaprashan (an Ayurvedic immunisation therapy for children) at our clinic. For any services involving minors, we require verifiable parental or guardian consent before collecting or processing any personal or health information related to the child.

If you are a parent or guardian and believe we have collected information from your child without appropriate consent, please contact us immediately so we can take corrective action.

9. Third-Party Links

Our website may contain links to third-party websites and services, including but not limited to:

• WhatsApp (for appointment booking and communication)
• Instagram (@shivtirthayurved)
• Facebook (Shivtirth Ayurveda Chikitsalaya And Panchakarma Center)

These third-party services have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party service you access through our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website and services after any modifications to this policy constitutes your acceptance of the updated terms.